Properti Edge Solutions Inc. (“Properti Edge” / “we” / “us” / “our”) is committed to protecting your privacy. It's essential to our commitment to integrity, dedication, accountability, and caring when we deal with our customers.
The B.C. Personal Information Protection Act (PIPA) sets out rules around Properti Edge (doing business as Mortgage Sandbox) ability to collect, use, and disclose personal information. It also requires us to protect your personal information by keeping it secure.
“Personal information” includes any recorded information about you as an identifiable individual, such as your name, address, driving record, or claims information. It would not include things that cannot be linked back to you, such as crash statistics for an intersection with names and identifying features of individuals removed.
The purpose of our Privacy Policy is to:
Help you understand Properti Edge (doing business as Mortgage Sandbox) 's‘ privacy commitments and
Give you information about where you can go with questions or concerns about privacy.
The following principles reflect our commitment to safeguarding your personal information from you as we need to provide you with the product or service, we will explain why we need it and, whenever possible, collect it directly from you.
There are situations when Properti Edge (doing business as Mortgage Sandbox) does collect information about you indirectly (from others).
To verify your identity.
To respond to your inquiries.
To provide you with products and services.
To confirm your information and understand and assess your needs.
To establish and maintain a business relationship with you and provide to another user when needed to perform their job.
We will only collect as much personal information as needed to provide you with the product or service you are requesting. We will not collect more information than we need.
When we collect personal information, we will explain why we need it, and whenever possible, we will collect it directly from you. There are situations when Mortgage Sandbox does collect information about you indirectly (from others). One example of this is if you stop working with a professional user on our platform, the professional user will enter that information into our systems.
We will not access or use personal information for any purposes other than those for which the information was collected or a use consistent with that purpose. We will only collect personal information for legitimate business purposes and will only use it for business purposes. Some reasons we may collect personal information about you are:
To verify your identity.
To respond to your enquiries.
To provide you with products and services.
To confirm your information and understand and assess your needs.
To establish and maintain a business relationship with you and provide ongoing service.
To process and investigate issues or complaints.
We will not disclose personal information to anyone without your consent or specific legal authority. Our employees may access personal information only when needed to perform their jobs.
In some circumstances, we may disclose or share personal information about you. These circumstances are mainly for purposes consistent with the reasons we collected the information in the first place, such as the use of your personal information in renewing your insurance policy. Other examples are:
To comply with requests from law enforcement agencies.
To meet legal requirements during a court proceeding or regulatory requirements.
To assist in collecting a debt owed to Properti Edge as permitted by PIPA.
We will keep your personal information as long as we need it to fulfil the purpose for which we collected it. If we use it to decide what affects you, we will keep it for at least one year. After that, it will be securely destroyed according to Properti Edge’s retention and destruction schedule.
Employees and business partners of Properti Edge are responsible for protecting the personal information that is in their custody or control. We have designated an officer accountable for ongoing compliance with our Privacy Policy and procedures.
We strive to keep your personal information accurate, complete and up-to-date. To ensure that Properti Edge has accurate information, please notify us when there are changes to your personal information. You can also log into the platform and update your digital profile.
Properti Edge is committed to keeping your personal information secure through the following measures:
physical security in your building, such as locked doors, locked cabinets, and building alarm systems;
policies, procedures and access level controls; and
technological barriers such as passwords, encryption, firewalls, and anti-virus software, where appropriate.
We are responsible for all personal information in our possession, including information transferred to other organizations performing services on our behalf. Where personal information is provided to other users or third parties, we require them to protect it in a manner that is consistent with our privacy policy and principles.
You may write to us and ask to see what personal information we have about you and how it has been used and disclosed. If your personal information is inaccurate or incomplete, you may ask us to amend it.
There is no charge for verifying or correcting personal information. There may be a small fee if you want a copy of your records.
You can address any complaint regarding compliance with this Privacy Policy or enquire about our privacy policies and practices by contacting us at CustomerService@MortgageSandbox.com.
You may also contact the Office of the Information and Privacy Commissioner (OIPC) for further information. The OIPC is independent of the government and monitors and enforces PIPA.